Shipping and returns

We ship from Singapore, so it lands fast.

• Orders ship within 1 to 2 business days from our Singapore warehouse.
• Delivery takes 1 to 3 working days, islandwide.
• Free delivery on orders over S$75. Under that, the delivery fee shows at checkout.
• You get a tracking link by email the moment it ships.
• Returns: 30-day Love It Guarantee on every order. Email hello@homewithhalo.com and we arrange the pickup and refund. Details below.

Returns and refunds

1. What is our 30-day return policy for Halo Home Products?

At Halo Home, we want to make sure you are absolutely, over the moon, in love with our products!

If, for any reason, you are not fully satisfied with your purchase within 30 days of delivery, we will be delighted to process a return for you. Please note that all returns must meet the following criteria:

• The product(s) must be in their original, unopened condition OR

• The products must have clear signs of being faulty

• Documentation proof of purchase is required.

We kindly request that all products be returned in their original condition to facilitate the refund process. Additionally, to avoid damage during transit, please ensure proper packaging when returning items.

2. How to Initiate a Return or Exchange?

To initiate a return or exchange, please contact our customer support team at hello@homewithhalo.com . When reaching out, include photos of the unsatisfactory item(s) for our reference. Our team will guide you through the exchange or return procedures.

3. Processing Fee for Returns and Exchanges

There is no processing fee for returns and exchanges. However, you are responsible for any return shipping fees.

4. Refund Process

Upon receipt of your returned item(s) and verification of their condition, we will process your refund within 10 to 14 business days. You will receive an email notification once the refund has been initiated. The full refund amount will be credited back to your original payment method within three to five business days from the initiation date.

Please note that any returns requested after 30 days from the delivery receipt may be subject to refusal.

5. International Orders

Our return policy applies to international orders as well. However, please be aware that we do not cover return shipping costs for international orders and will not reimburse any international return shipping charges.

6. International Duties and Taxes

International customers are responsible for any duties and taxes incurred in their destination country. We are unable to refund duties and taxes on international shipping.

If you have any other questions, don't hesitate to reach out to our friendly team at hello@homewithhalo.com

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